Refund and Returns Policy

Effective Date: December 13, 2024

At Firav.site, we want you to be fully satisfied with your luxury timepiece. If for any reason you are not happy with your purchase, our Refund and Returns Policy ensures a hassle-free process.

Returns

  • You can return any unworn, undamaged item within 30 days of receiving it for a full refund.
  • Items must be in their original condition, including packaging and tags.

Refunds

  • Refunds will be processed within 7-10 business days once the return is received and inspected.
  • Refunds will be credited to the original payment method.

Exchanges

  • If you wish to exchange your watch for another style or size, please contact our customer service team for guidance.

Non-returnable Items

  • Custom-made watches, special orders, or engraved items are not eligible for returns.

For further assistance or to start a return, please contact us:

Contact Us:
Street: One Micro Soft Way, Redmond, Washington (WA), 98052
Phone number: (877) 888-8480
Email: info@firav.site
Website: firav.site